Shipping policy
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Shipping Policy
At ErgoSalah, we strive to deliver your products as quickly and efficiently as possible. Below you will find all the details regarding our shipping times, costs, and processes.
1. Shipping Costs
We are pleased to offer competitive shipping rates for our customers worldwide.
- Free Shipping: We offer FREE shipping worldwide on all orders over $100.
- Standard Shipping: For orders under $100, shipping costs will be calculated at checkout based on your location.
2. Delivery Estimates
Delivery times vary depending on the product availability and your location. Please refer to the estimates below:
Average delivery time is 2 to 9 working days.
Due to high demand or production schedules, pre-order items have an average delivery time of 1 to 2 months. We appreciate your patience as we prepare these exclusive items for you.
Note: These are estimated transit times. While we make every effort to meet these timelines, actual delivery may vary due to carrier delays, high volume periods, or other unforeseen circumstances.
3. Order Processing & Tracking
Once your order is placed, our team works hard to process and pack it. You will receive a confirmation email immediately after purchase.
Tracking Information: Once your order has shipped, you will receive a second email containing your tracking number. Please allow 24-48 hours for the tracking information to update in the carrier's system.
4. Customs, Duties, and Taxes
Please be aware that your order may be subject to import duties, taxes, and customs fees once the shipment reaches your country. ErgoSalah is not responsible for these charges. Any additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be.
5. Address Accuracy
Please ensure that your shipping address is correct and complete before finalizing your order. ErgoSalah is not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error in your address, please contact us immediately at ergosalahrelief@gmail.com. We will do our best to update it if the order has not yet been processed.
6. Delays
In some cases, delivery times may be longer than the estimates provided above. Factors such as severe weather, customs inspections, and peak holiday seasons can impact carrier performance. We appreciate your understanding and patience in these situations.
Contact Us
If you have any questions about the status of your order or our shipping policy, please don't hesitate to reach out:
Email: ergosalahrelief@gmail.com