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Privacy Policy

Last updated: January 24, 2025

This Privacy Policy describes how ErgoSalah (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ergosalah.com. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide you with the best possible service, we collect personal information from various sources. The types of information we collect depend on how you interact with our Site.

Information You Provide Directly

• Contact Details: Your name, address, phone number, and email.
• Order Information: Billing address, shipping address, payment confirmation details, and contact info necessary to fulfill your order.
• Account Information: Username, password, and security questions used to protect your account.
• Customer Support: Information you choose to share when communicating with us via email or support forms.

Information Collected Automatically

When you visit our Site, we automatically collect "Usage Data" through cookies and similar technologies. This may include:

• Device information and browser type.
• IP address and network connection details.
• Information about how you browse and interact with the Site.

Information from Third Parties

We may receive information about you from third parties, such as payment processors (to confirm payment) and service providers like Shopify (who host our store), to help us fulfill our contract with you.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Fulfillment: To process payments, ship orders, manage your account, and handle returns or exchanges.
• Communication: To send you order updates, security alerts, and support messages.
• Security: To detect and prevent fraud, illegal activities, or security breaches.
• Marketing (with consent): To send you promotional emails or show you relevant advertising. You can opt-out of these communications at any time.
• Service Improvement: To analyze how our Site is used and improve our user experience.

3. Cookies and Tracking

We use Cookies to power our Site, improve your experience, and analyze user behavior. Cookies help us remember your preferences (like items in your cart) and ensure the website functions correctly.

Most browsers accept cookies by default, but you can choose to reject or remove them through your browser settings. Please note that blocking cookies may negatively impact your experience and cause some features of the Site to stop working.

4. Disclosure of Personal Information

We may share your personal information with third parties in specific circumstances, such as:

• Service Providers: With vendors who help us run our business (e.g., payment processors, shipping companies, IT support).
• Legal Compliance: If required by law, subpoena, or to protect our rights and the safety of our users.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you specifically direct us to share your information with a third party.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Delete: Request that we delete your personal information.
• Right to Correct: Request correction of inaccurate information.
• Right to Opt-Out: Direct us not to share your information for targeted advertising purposes.
• Withdraw Consent: Where we rely on consent to process your data, you may withdraw it at any time.

To exercise any of these rights, please contact us at ergosalahrelief@gmail.com.

6. Security and Retention

We take reasonable steps to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, maintain your account, or comply with legal obligations.

7. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it deleted.

8. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside of your country of residence. These countries may have data protection laws that are different from those in your country. We take appropriate measures to ensure your data remains protected during these transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your rights, please contact us via email:

Email: ergosalahrelief@gmail.com